Refund & Cancellation Policy
DRIVER TASK TRANSPORT LTD
99 Hydes Road, Wednesbury, England, WS10 0DF
Email: hi@drivermoving.uk
Contact Phone: +44 782 053 1027
This policy takes immediate legal effect for all UK-wide moving service bookings.
1 Valid Cancellation Conditions (Cancelable Orders)
Customers may legally cancel their moving service booking and apply for a full refund under the following valid conditions, in compliance with UK consumer service regulations:
- Cancellation request submitted more than 48 hours prior to the scheduled service start time, for any personal reason.
- Booking failed internal staff or vehicle verification within 24 working hours, and the company cannot fulfill the reserved service slot.
- Official service rescheduling initiated by the company with no mutually acceptable alternative time agreed by the customer.
- Force majeure situations that make nationwide UK relocation impossible, including official road closure, regional access ban, or extreme weather alerts.
- Unconfirmed bookings that have not received official company confirmation emails can be fully cancelled at any time.
2 Non-Cancellable & Non-Refundable Situations
The following scenarios are fixed non-cancellable terms, no refund or partial refund request will be approved:
- Cancellation request submitted within 48 hours of the scheduled service date and time.
- Service staff and vehicle have already departed or arrived on-site for service preparation.
- Partial service execution has commenced, including on-site wrapping, furniture disassembly, item loading or vehicle dispatch.
- Customer no-show, abandoned service or refusal of service on-site without valid official reason.
- Bookings modified and confirmed by mutual agreement cannot be cancelled for personal reasons.
- Same-day express service bookings are non-cancellable after company schedule confirmation.
3 Official Refund Processing Time Rules
All verified valid refund applications follow fixed standard processing time limits, fully compliant with UK service consumer rules:
- Refund review period: All refund requests will be manually verified within 3 working days from receipt of customer email application.
- Funds return timeline: Approved refunds will be fully processed and returned to the original payment method within 14 calendar days of successful verification.
- Invalid/Rejected applications: Rejection results and detailed reasons will be notified to the customer’s registered email within 3 working days.
- No cash settlement or alternative compensation is provided; all refunds are processed via the original transaction channel only.
4 Service Rescheduling & Partial Adjustment Rules
For bookings that cannot be cancelled, customers may apply for free rescheduling under regulated conditions:
- One free time reschedule is allowed for each valid booking if requested between 48–72 hours before service time.
- Multiple rescheduling requests may incur administrative adjustment fees.
- Rescheduled services must be completed within 90 calendar days of the original booking date; unclaimed services will expire automatically with no refund.
Refund & Cancellation Liability Disclaimer
The following liability limitations apply to all UK-wide moving service orders to ensure standardized service operation:
- The company shall not be liable for refund disputes caused by customer failure to check booking terms, service scope, floor rules and package specifications before payment.
- No refund is granted for unused service duration, early service completion, or customer self-reduced service content during on-site execution.
- Route changes, regional traffic control, temporary road restrictions and local site access limitations across the United Kingdom do not qualify for compulsory refunds.
- Any self-initiated on-site service abandonment by the customer will automatically void all refund rights.
- The company is not responsible for delays or service restrictions caused by third-party property management rules, building access policies or public traffic management.
- Approved refunds cover only the fixed package service fee; no compensation is provided for customer’s personal time cost, rental loss or indirect economic loss.
All refund and cancellation clauses take immediate legal effect once customers complete online order submission and payment.