Privacy Policy

1 Information We Collect

We gather limited personal data solely for completing local moving service bookings and delivering confirmed transport packages. All collected data includes the following categories only:

• Full name, residential address, pickup and delivery locations for relocation scheduling
• Active contact email address and mobile phone number for booking confirmation and service updates
• Service booking details including selected moving package, scheduled service date, floor access conditions and item volume information
• Basic billing information submitted to complete service order checkout

We do not collect sensitive personal data such as health records, financial account credentials, identification document scans or private asset value details without explicit voluntary customer submission.

2 Purpose of Data Usage

All customer personal information will only be utilised for the below legitimate business purposes within regulated time limits:

• Process online booking requests, complete manual availability review and send formal booking confirmation documents within 24 hours of order submission
• Arrange vehicle allocation, assign moving staff and coordinate on-site local relocation service execution
• Deliver critical service reminders, address adjustment notifications and post-service follow-up communications
• Resolve booking enquiries, address service feedback and handle legitimate customer adjustment requests
• Comply with standard UK business record retention regulations for completed service transactions

3 Data Storage & Retention Time Limits

All stored customer data follows fixed retention periods, data will be securely erased once the set period expires:

• Completed service booking records: retained for 6 years after service completion to meet UK commercial record keeping requirements
• Unpaid, cancelled booking data: fully deleted 90 calendar days after order cancellation date
• Customer marketing communication opt-in records: stored until formal opt-out request is submitted via registered contact email
• Website visitor non-personal browsing logs: automatically cleared after 120 calendar days

All stored information is protected with standard encrypted digital storage systems with restricted internal staff access permissions only.

4 Data Sharing & Third-Party Access Rules

We will never sell, rent or distribute customer personal information to external marketing or unrelated commercial third parties. Limited data sharing only occurs under the following controlled conditions:

• Authorized internal moving team members require location and contact details to execute scheduled local relocation services
• Regulated payment processing service providers receive only necessary billing data to complete order payment validation, no full personal customer profiles are shared
• Official legal authority requests with valid formal documentation, processed strictly in compliance with UK data protection standards

5 Customer Data Access & Modification Rights

All customers hold full rights to manage their stored personal information with clear processing time limits for all requests:

• Data copy request: Submit request via registered email; complete data disclosure sent within 30 working days
• Incorrect information amendment request: Corrections processed within 14 working days after verified customer identity confirmation
• Full data deletion request: All related booking and personal records erased within 28 working days, excluding mandatory 6-year completed transaction retention records
• Marketing communication opt-out: Opt-out requests activated within 7 working days of receipt

All data management requests must be sent to hi@drivermoving.uk from the email address linked to your booking account.

6 Website Visitor Tracking & Non-Personal Data

Our website collects anonymous non-personal browsing data to optimise site usability, separate from identifiable personal booking information. This tracking is governed by our standalone Cookie Policy page available on this website.