Terms of Service

1 General Service Overview & Legal Framework

These Terms of Service constitute the primary legal agreement governing all website usage, online bookings and nationwide moving services provided by DRIVER TASK TRANSPORT LTD across the United Kingdom. All customers and website visitors automatically accept these terms upon site browsing, account creation or order submission.

This document acts as the master legal framework, complementing and summarising our four supporting standalone legal policies: Booking Terms, Refund & Cancellation Policy, Privacy Policy and Cookie Policy. All supplementary policies are fully incorporated into these service terms.

2 Booking & Service Execution Rules (Summary)

All moving service orders follow a fixed official booking procedure as defined in our dedicated Booking Terms & Conditions:

• Binding service contracts are only valid after full payment completion and official written confirmation email issued by our company within 24 working hours.
• All services operate nationwide across the United Kingdom, covering England, Scotland and Wales.
• Tiered floor access rules apply: lift-equipped buildings have unlimited floor access; non-lift buildings follow graded floor limits based on package tier (max 3rd floor for low-tier packages, max 6th floor for high-tier packages).
• All service content, vehicle specifications, staff allocation and service durations strictly follow published package descriptions.

3 Refund & Cancellation Rules (Summary)

All order cancellation and refund requests comply with our official Refund & Cancellation Policy with fixed time-based regulations:

• Full cancellations with full refund are permitted when requested more than 48 hours before scheduled service time.
• Orders within 48 hours of service, on-site arrival or partially completed services are non-cancellable and non-refundable.
• All approved refunds are reviewed within 3 working days and processed to the original transaction method within 14 calendar days.
• Authorised free service rescheduling is allowed under specific time window limitations, with expired unclaimed services void after 90 days.

4 Personal Data & Privacy Compliance (Summary)

All customer personal data processing follows UK data protection laws and our official Privacy Policy:

• Personal information is only collected for booking verification, service delivery and post-service support.
• Completed service records are retained for 6 years to meet UK commercial record-keeping requirements; cancelled order data is erased after 90 days.
• Customers hold full rights to access, amend or delete personal data with fixed official response time limits.
• No private personal data is sold or distributed to unrelated third-party commercial organisations.

5 Website Cookie & Visitor Tracking Rules (Summary)

Website browsing data collection strictly follows our Cookie Policy and UK digital privacy regulations:

• Only limited functional, analytical and preference cookies are deployed with fixed automatic expiry periods.
• Non-essential cookies require visitor manual consent before activation.
• All cookie-stored data is anonymous and contains no identifiable personal or payment information.
• Visitors retain full rights to clear or disable browser cookies at any time without affecting core website functions.

6 User Obligations & Conduct Rules

• Customers must submit accurate and truthful booking information including address details, item volume and floor access conditions.
• Customers must fully prepare household or commercial items before scheduled service arrival.
• Unauthorised on-site item expansion, concealed overweight or fragile goods must be declared in advance.
• Users shall not misuse the website for false bookings, malicious enquiries or unauthorised data collection.